Depending on your banking institution, your refund will be credited back to your original payment method(s) in 3 to 5 business days.

All items purchased from Paws & Tails are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.

No, Paws & Tails eGift Cards have no expiration date.

At the moment, we provide eGift Cards, a digital gift delivered via email. Presently, we don't provide actual gift cards.

Our return policy is simple and worry-free: If you're not 100% unconditionally satisfied with your pet supplies, you can return them within 365 days of purchase. If you would like to request a return or replacement, please send us a message with your order number.

Make sure the billing address matches the one on file with your credit card and/or bank if you're experiencing issues with your credit card. Name and credit card number must be entered precisely as they appear on the card. Add the CVV, a 3-digit code located on the back of your card, before submitting your order.